How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16040
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I have a MBP 13-inch, Mid 2009, The DVD/CD drive no longer

Customer Question

I have a MBP 13-inch, Mid 2009
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: The DVD/CD drive no longer loads or plays. It seems to be trying about 3 times and then ejects the disc.
JA: Have you installed any updates recently?
Customer: Well my main updates were: the original hard drive died and we replaced it.
JA: What troubleshooting have you tried?
Customer: Also, i started using OS X Yosemite Version 10.10.5 about a year ago.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Oh okay: I've tried 1) Repairing the disk 2) and attempted to find these files "finder.plist" or "sidebarlists.plist" but did not find them.
Submitted: 8 months ago.
Category: Mac
Customer: replied 8 months ago.
OS X Yosemite version 10.10.5
Expert:  Jason Jones replied 8 months ago.


Often times, you will be able to solve this problem by following the instructions below:

  1. Shut down your Mac.
  2. Find Command (⌘), Option, P, and R on your keyboard.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

After that is complete, test the working of the CD. Did that help you at all? Please, let me know by typing your message below and clicking the Send button.

Thank you,

***** *****

Customer: replied 8 months ago.
Not sure what you mean:* turn off the Mac then "Find Command (⌘), Option, P, and R on your keyboard"
* press "Command (⌘), Option, P, and R" while turning off the Mac
Expert:  Jason Jones replied 8 months ago.

That means look at your keyboard. Do you see those keys?

Related Mac Questions