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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need some helping purchasing music I seem to be connected

Customer Question

I need some helping purchasing music I seem to be connected but may not be
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: windows 10
JA: Have you installed any updates recently?
Customer: i do not know i do know my account is charged every month
JA: What troubleshooting have you tried?
Customer: none i have only tried to purchase musis this moring
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I do not think so
Submitted: 8 months ago.
Category: Mac
Expert:  Mr.Med replied 8 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

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