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I have given my mum my old phone and i cant remember the…

Customer Question
I have given my...

I have given my mum my old phone and i cant remember the password ***** my itunes so she can use my phone

Technician's Assistant: When did you last reset your username and password?

Two years ago

Technician's Assistant: Have you installed any updates recently?

Its all updated but because when i got the phone i put everything on itunes

Technician's Assistant: What troubleshooting have you tried?

It is not the trouble shoot mum as got prepaid sim but it willnt let her get into it until i unlock the itunes

Technician's Assistant: Anything else you want the Mac expert to know before I connect you?

No thank you

Submitted: 1 year ago.Category: Mac
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Answered in 2 hours by:
11/23/2016
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 1 year ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,279
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 1 year ago

To reset your Apple password, please click on the link below:

https://iforgot.apple.com/

enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 1 year ago

Hello,

Do you still need help please?

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