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I'm sorry about the issue. What's the error or message?
Do you also have a Windows or Mac computer?
Please reply at the box below. Thank you,
Besides the iPhone, do you also have a computer? If yes, what's the make / model of your computer?
On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then let me know exactly what happens when you enter your passcode.
What is the make / model of the device you are using for communicating with me at this web page?
1. Can you go to the website below:
2, then there, sign in your Apple ID account
3, then click on option All Devices at the top
4, then click on your iPhone device if shown
5, then does it find the current location of your iPhone?
Were you able to do the steps above? If yes, can you select the option Erase iPhone, and click on Erase to confirm for now. Once that is done, the iPhone will let you set it up again. If it does not work, I will provide another solution.
- Also, do you remember your exact passcode?
Please reply at the box below to continue. Thank you,