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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We upgaded our phones from 5c to 6s plus. I got locked out

Customer Question

Hi Mike, My name is***** we upgaded our phones from 5c to 6s plus. I got locked out of my phone because I forgot my password. our phones are not working properly.We changed servers from Verizon to Sprint, and they have pretty much been going out of thier way to assist us with this problem. We live in a dead zone. Our phones our in my husbands name, Fred Elliott phone #***-***-****,mine is Louisa Elliott my phone #***-***-****.We never got all our stuff from the old phones to our new phones. iTunes does not recognize our new phones??? help
JA: When did you last reset your username and password?
Customer: when we got the new phones
JA: Have you installed any updates recently?
Customer: sorry pearl, I miss read my tech
JA: What troubleshooting have you tried?
Customer: I am not proficient, only what Sprint has had me do, I have their booster.(airave 2.5) service is better, but still bad. My address is 3600 N. Macrina Dr, Floernce Az 85132
JA: Anything else you want the Mac expert to know before I connect you?
Customer: would like to have phones again, we never did get good service with the old phones but we could use them.
Submitted: 9 months ago.
Category: Mac
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Is the issue that you cannot get into your phone or is there a different issue?

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