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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need to make appointment with apple genius to get my apple

Customer Question

I need to make appointment with apple genius to get my apple new phone set up. There is a problem with my apple history and apple account is locked. need 1 on 1 personal help. nearest apple store is Sarasota fl. would like Monday nov 28 or wed n0v 30 appointment.
JA: Have you contacted anyone about your account?
Customer: yes previously
JA: Have you installed any updates recently?
Customer: yes previously.
JA: What troubleshooting have you tried?
Customer: whatever they have suggested I have tried. I have an old phone that is 5s that is locked and that has also locked my new phone. part of the problem is my birth date . I put in a ficticous date to keep my identity safe(bad move) and now wont take my real birthdate therefore wont accept any password ***** choose
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just how to completely erase and clean old phone so new one will work. new model is 6c I believe
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

I can arrange a phone call for you now.

will that be good?

You can reply to me here by typing in the box below please.

Customer: replied 8 months ago.
Expert:  tyroneboman replied 8 months ago.

okay, what is the number that you would like them to call you on please?

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