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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have done an update but it does not accept my password

Customer Question

i have done an update but it does not accept my password what do i do now
JA: When did you last reset your username and password?
Customer: i did not change my password ***** since the apple store clerk set it up
JA: Have you installed any updates recently?
Customer: yes today
JA: What troubleshooting have you tried?
Customer: i don't know anything about computors or iphones its just telling me that
JA: Anything else you want the Mac expert to know before I connect you?
Customer: how do i get passed the the password ***** cant use my phone now i need help
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Can you sign in to with your Apple ID on your computer?

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