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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I don't remember password and my ID I been using my email

Customer Question

I don't remember password ***** my ID I been using my email address for many years I am 80 years old my Ipad has all my pictures and payments recieds and I am l made so made my sister just died and I cant talk to anyone
JA: When did you last reset your username and password?
Customer: i don't remember
JA: Have you installed any updates recently?
Customer: i don't think so and it says i used my I pad to find my phone i didn't do that either
JA: What troubleshooting have you tried?
Customer: it said support.apple.com/kb/TS4515
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am on my son in laws computer because I couldn't write on my i pad
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 8 months ago.
no I will not PAY NO ONE HAS HELPED SO PLEASE FIND ANOTHER PERSON WILL TO PAY FOR NOTHING> I AM TO OLD TO PUT UP WITH PAY FIRST AND DONT GET ANYTHING FOR IT. Thanks for nothing I will remove APPLE from my home
Expert:  Richard replied 8 months ago.

ok no problem and all the best.

Let me know if you need anything.

Customer: replied 8 months ago.
just don't use my credit card and good bye. refund my charges, I am not satisfied!
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