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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an iphone 5 having trouble with activation after it

Customer Question

I have an iphone 5 having trouble with activation after it was locked by accident. I do not have any icloud passwor
JA: When did you last reset your username and password?
Customer: I have never reset it from new
JA: Have you installed any updates recently?
Customer: yes and find my phone was added to it
JA: What troubleshooting have you tried?
Customer: used my gmail password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

PlLug it in top your computer and open iTunes, select the iPhone icon then do a Restore

Expert:  Mike replied 8 months ago.

Did you try that?