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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16626
Experience:  Several years of supporting Mac systems.
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The cursor on my IMac is frozen, I have used it for maybe

Customer Question

The cursor on my IMac is frozen
JA: How much experience do you have with this particular machine?
Customer: I have used it for maybe three years but haven't had any problems
JA: Have you installed any updates recently?
Customer: The new Os about three weeks ago
JA: What troubleshooting have you tried?
Customer: Previously I had the cursor completely frozen and I use to power button to turn it off
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Mac
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

It may be a hard fault. In this case, unplug the power to the iMac, plug it back in, and turn it on. Did that solve the problem?

I will be standing by, looking forward to your response.

Thank you,