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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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IPhoto crashed while I was importing and I have lost a whole

Customer Question

Hi there. iPhoto crashed while I was importing and I have lost a whole bunch of photos. Now when I try to open iPhotos I get a message that says my library is damaged. What can I do?
Submitted: 9 months ago.
Category: Mac
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you do the following please Jason

Close iPhoto

hold down the option and the command key and click on iPhoto to launch the application.

Then choose Repair Database

Once done, tell me if it functions correctly please

Customer: replied 8 months ago.
Hi Richard. The rebuild seems to be stuck on the Thumbnails. I've tried a few times but it is failing. What should I do next?
Expert:  Richard replied 8 months ago.

ok, then choose Rebuild Database

Does it then complete?

Customer: replied 8 months ago.
Will I lose my photo's if I do that?
Expert:  Richard replied 8 months ago.

Any photos that are missing will already at this moment be lost due to this crash

Customer: replied 8 months ago.
Can we recover them?
Expert:  Richard replied 8 months ago.

no, not if they do not show up after rebuilding

Customer: replied 8 months ago.
I'm going to try a library repair one more time before perfuming a database rebuild.
Expert:  Richard replied 8 months ago.

ok, though if it has taken 24 hours it is likely to still crash. But you will be missing just as many pictures from the repair as the rebuild

Customer: replied 8 months ago.
Hi Richard. I have performed a rebuild and have lost every photo taken over an exact 12 month period. What has caused that and how do I stop that from happening again?
Expert:  Richard replied 8 months ago.

It points to a faulty hard drive, this is usually a sign of it.

But in the end, the only real option is to always have a backup of the photos, as you never know when any issues can occur.

This also goes for the rest of your personal files.

Either a backup online via Dropbox or similar or at the least a USB hard disk.

But monitor the computer and if you see it corrupting again then you know the hard disk will likely need replacement.

Expert:  Richard replied 8 months ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you

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