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Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6358
Experience:  4 years Mac Specialist, Apple Certified.
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Can't get Apple TV Remote to work. New battery, It's Apple

Customer Question

Can't get Apple TV Remote to work. New battery
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: It's Apple TV, not on Mac
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Held a lot of buttons down on the remote (and cussed a lot) ;)
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Mac
Expert:  Cris replied 8 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

  1. Simultaneously press the Menu and Volume Upbuttons.
  2. Hold for 2-3 seconds.
  3. Your remote should reset and return to pairing mode.

Let me know the outcome. Reply back to me if the solution does not work and if it does please take the time to rate my service and submit at the top.

Customer: replied 8 months ago.
Does not work
Expert:  Cris replied 8 months ago.

Do you have a first generation Apple TV?

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