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Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 10777
Experience:  Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
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Re, sierra is talking and wont let me open my phone, dont

Customer Question

JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: sierra is talking and wont let me open my phone
JA: Have you installed any updates recently?
Customer: dont no
JA: What troubleshooting have you tried?
Customer: i cant turne off taken out sim card
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Please tell me what device is talking and won't let you open your phone -?

Customer: replied 8 months ago.
my iphone 6 is stuck on surri is talking fast i cant turn off phone thanks
Expert:  Russell H. replied 8 months ago.

Hold down the power button for at least 20 seconds to 30 seconds.

Does that cause any reaction? (It should - but having the voice talking too fast is very rare, and an odd condition.)

Expert:  Russell H. replied 7 months ago.

Since I have not heard back from you, I am assuming that I provided the way to shut your phone off.

If I have indeed answered your question, please rate my answer. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)


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