Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Vivoactive HR no longer will sync Connect even though it is

Customer Question
paired with Moto X Pure...
Vivoactive HR no longer will sync Connect even though it is paired with Moto X Pure
Submitted: 1 year ago.Category: Mac
Ask Your Own Mac Question
Answered in 7 minutes by:
11/20/2016
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 11,720
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What two devices, please, will not sync ?

Perhaps your Vivosmart and your computer with some Garmin Vivo' software on it ?

Ask Your Own Mac Question
Customer reply replied 1 year ago
vivosmart HR and Moto X using Connect
Customer reply replied 1 year ago
The software was installed when I purchased the items a few months ago and worked fine until last weei
Customer reply replied 1 year ago
Moto X Pure if that helps
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

OK.

What other devices does either the one (Vivosmart) or the other (Moto X), actually still succeed in connecting to?

Ask Your Own Mac Question
Customer reply replied 1 year ago
a Samsung TV but is it not connected
Customer reply replied 1 year ago
It worked but I disconnected it for lack of need
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

When did the link to the Samsung TV last work OK?

Try it now, if not as recently as within the last 2 days.

Ask Your Own Mac Question
Customer reply replied 1 year ago
I could connect with the TV and the Garmin but I do not use the TV connection. again the Moto X pure cell phone is the device
Customer reply replied 1 year ago
I used the TV several days ago and have been able to sync with the vivosmart since
Customer reply replied 1 year ago
i just connect with the TV successfully
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

OK, that's good. It indicates that one of the two devices that won't link up is working, essentially, still.

Given that is the case the problem must be either on the other side (the Vivosmart, presumably) or it must be a configuration problem.

I presume that the connecting process consists of your making the Vivosmart available for a Bluetooth connection. Then configuring a connection on the Moto X side, and then pairing, then connecting.

Try going through those steps, in that order, once again - but! do not use what you already have configured esp. not on the Moto X. If the Moto X has an established configuration for auto-connecting to the Vivosmart, or that sort of thing, either remove it, o go around it and do the connect setup from scratch, as if the device were new to you.

Ask Your Own Mac Question
Customer reply replied 1 year ago
It still fails
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

Then the Vivosmart may be defective - how old is it?

Ask Your Own Mac Question
Customer reply replied 1 year ago
i now cannot connect with the vivosmart as it is asking for a PIn and it shouldn't have one.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

Reset the Vivosmart, then... and make sure first, that you are really trying to

PAIR

with it (not some other device) - because pairing is really the first stage of Bluetooth connecting, then follows Connecting, after Pairing can be done.

Ask Your Own Mac Question
Customer reply replied 1 year ago
about 5 months and it has worked until a few days ago
Customer reply replied 1 year ago
it will not let me connect as it is asking for a PIN and it does not have one
Customer reply replied 1 year ago
I'm afraid none of your suggestions, many of which i have already tried are not working. i would like to cancel my free trial and money refunded.
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

I have passed your request to Customer Service, which will take care of it with reasonable promptness.

Thank you for choosing JustAnswer.com.

Ask Your Own Mac Question
Customer reply replied 1 year ago
thank you
Mac Support Specialist: Russell H., Long-time Computer Expert replied 1 year ago

I have passed your request to Customer Service, which will take care of it with reasonable promptness.

Thank you for choosing JustAnswer.com.

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get into apps with my fingerprint. How can I just
I cannot get into apps with my fingerprint. How can I just use my pass code instead? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I'm trying to work out how to transfer wav and mp3 files
I'm trying to work out how to transfer wav and mp3 files from my computer to my ipad pro … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I'm not able to upload an iMovie to my facebook account. I
I'm not able to upload an iMovie to my facebook account … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Cant get it to automaticlly turn off after call is finished.
cant get it to automaticlly turn off after call is finished … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I plug in my iPhone and nothing appears on the screen and it
I plug in my iPhone and nothing appears on the screen and it begins to beep continuously (the same beep it makes when I normally plug it in) … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I have I mac. I can't tell you it is the last one before
i can't tell you it is the last one before your current one but the problem is on start up it show me a folder with a question mark … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I am unable to buy gift cards for I tunes. I was hacked and
I am unable to buy gift cards for I tunes. I was hacked and I changed my password, but now I just get the ...we can't send it now...try again later message … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
My phone does not work since I upgraded. I can hear the
My phone does not work since I upgraded. I can hear the phone ring, but no message comes through. When I call out nothing happens. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Ii have forgotten my computer password. Signing in. It is an
Ii have forgotten my computer password JA: What exactly are you having trouble accessing? Customer: Signing in JA: What's the brand and model of your computer? And the Operating System (OS)? Customer:… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I purchased a new Apple IPad yesterday and I can't remember
I purchased a new Apple IPad yesterday and I can't remember my password ***** open the I-Pad. Each time I try to open it I receive a message that the iPad is disabled and I must wait xxxx no. of minut… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I pad is disabled I need to connct to I turns. Don't know.
I pad is disabled I need to connct to I turns JA: What Operating System (OS) are you running on your iPad? Customer: don't know JA: How long has this been going on with your iPad? What have you tried … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I do not remember my log in information - I have not been on
I do not remember my log in information - I have not been on ITunes for over a year. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
I need to update my credit card number to regain my Paypal
I need to update my credit card number to regain my Paypal account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
It has me locked out, no passwords work. old e-mail address
it has me locked out, no passwords work. old e-mail address keeps showing up on I pad that has not been used in years … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I have had xfinity app for years. In last 6 months I've had
I have had xfinity app for years. In last 6 months I've had trouble with it on my iPhone 7 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I received a message from Apple saying that I had bought an
I received a message from Apple saying that I had bought an appCalled Schmale SMULE and I did not make that purchase for $30 and I thought it was a message from you so I entered my code and my ID and … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I would like to change my payment details. It is an l pad. I
I want to change my details to a new card for payment … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I am unable to remember my login password, I have been tying
I have been tying to update my Apple ID on my MacBook and now am locked out … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x