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Bob James
Bob James, IT Support Specialist
Category: Mac
Satisfied Customers: 120
Experience:  CompTIA A+ Certification & Network Support Certificate @ University of Phoenix
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I can not send or receive e-mails on my iPad or iPhone 7

Customer Question

I can not send or receive e-mails on my iPad or iPhone 7 since updating my software to IOS 10.1.1. I have contacted Comcast & modem & services are working fine. I deleted my e-mail account on my iPad & attempted to add it back w/no luck.
JA: Have you contacted anyone about your account?
Customer: I contacted Comcast & just spoke to someone at apple support who was no help
JA: Have you installed any updates recently?
Customer: Yes, IOS 10.1.1
JA: What troubleshooting have you tried?
Customer: Contacted Comcast, tried numerous times to add back account on iPad & retyped my password ***** my phone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I went to mail settings lookup to server host name & port server#
Submitted: 11 months ago.
Category: Mac
Expert:  Bob James replied 11 months ago.


This is Bob. I will do my best to help.

Who is your email provider? Just whatever is past the @ sign, "[email protected]??????.???"

This will help me determine the best path to a solution.



Customer: replied 11 months ago.
Customer: replied 11 months ago.
Bob, I fixed the problem by re-entering my username & password ***** Xfinity TV app. Thank you for your help!
Customer: replied 11 months ago.
Please do not credit my Visa card since I fix my own problem. Thank you
Expert:  Bob James replied 11 months ago.

Awesome, I was just going to offer those steps to you - but I'm glad you fixed it. As for charges, I am a user on this site just like you. You could contact customer service at this page:
or email them directly here:


I'm glad you were able to get back into your email.