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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have the new canon iv and the mac book. Lightroom is not

Customer Question

I have the new canon mark iv and the mac book. Lightroom is not displaying the image shot. This is my first time to tether but I followed a step by step. Would you happen to know what is missing?
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: El Captain...not even 1 year
JA: Have you installed any updates recently?
Customer: Canon just released new updates for the IV. I searched for EOS utility not installed as I do not have CD options however I do not think this is the reason.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just want to see the image in Lightroom. It also does not show on my camera view.
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

What version of Lightroom?

Expert:  Mike replied 8 months ago.

Is that the canon EOS 5D Mark mark iv?

Expert:  Mike replied 8 months ago.

Did you do that?