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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have my ipad several years after entering my paassword

Customer Question

I have my ipad several years after entering my paassword the screen comes upnactivation lock asking fir ID and password ***** I enter isnincorrect I dont know how to get out of this mode
Submitted: 10 months ago.
Category: Mac
Expert:  Kris R replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 10 months ago.

Hi

You cannot get out of this. It's a security feature.

There are a few things we can do.

Go through the reset process on a laptop or provide proof of purchase to apple.

Do you have a pc we can use?

Regards

Kevin