How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am having a lot of difficulties trying to connect my new

Customer Question

I am having a lot of difficulties trying to connect my new iMac air to old mac computer email address and photos etc
JA: How much experience do you have with this particular machine?
Customer: 1200.00
JA: Have you installed any updates recently?
Customer: don't know how as i am 50 and just learning about computers!
JA: What troubleshooting have you tried?
Customer: what is that/
JA: Anything else you want the Mac expert to know before I connect you?
Customer: umm that it is very hard to learn and need help!
Submitted: 9 months ago.
Category: Mac
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

Do you still have the OLD mac?

Also, do you know the exact email address you were using on the OLD mac?

Related Mac Questions