a message to family member says I am not using my iphone
anymore..which is not true...my text messages changed color...and now are not going thru to another ipone friend
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not very technical, but I think it's mountain lion?
JA: Have you installed any updates recently?
Customer: I haven't been asked to update..it usually is automatic? and I say install at night
JA: What troubleshooting have you tried?
Customer: Haven't becuz it has to do with the iphone..don't know how to troubleshoot with phone ..fairly new ES I got about 2 months ago
JA: Anything else you want the Mac expert to know before I connect you?