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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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A message to family member says I am not using my iphone

Customer Question

a message to family member says I am not using my iphone anymore..which is not text messages changed color...and now are not going thru to another ipone friend
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not very technical, but I think it's mountain lion?
JA: Have you installed any updates recently?
Customer: I haven't been asked to usually is automatic? and I say install at night
JA: What troubleshooting have you tried?
Customer: Haven't becuz it has to do with the iphone..don't know how to troubleshoot with phone ..fairly new ES I got about 2 months ago
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

What we may need to do is restore your phone..Its possible that either the software has faulted, and its also possible your phone has a virus.

So lets focus on fixing the issue, when is the last time you connected your phone to a computer with itunes, to let it charge?

Customer: replied 8 months ago.
Thanks...I fixed the issue myself this morning
Expert:  Dustin replied 8 months ago.

Allright, glad to hear you resolved the issue.

Since you never responded to me and I wasnt able to help you, the link below will be of interest to you.

Thank you for trying, if you run into any issues in the future you know where to find us!

Dustin S

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