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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8997
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iPhone has been stuck for three days now. I was

Customer Question

my iPhone has been stuck for three days now. I was downloading an update and the screen froze with a message to plug into iTunes. it does not respond at all...
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am so not technical, I have an iPhone 6s if that helps at all...
JA: Have you installed any updates recently?
Customer: I was out of country when the phone attempted to make its latest update... that was Wednesday evening and it crashed my phone.
JA: What troubleshooting have you tried?
Customer: I have gone on line and tried to reboot the phone by pressing the two buttons to reboot as well I have connected to iTunes as the web instructed and the phone simply does not respond.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 11 months ago.
Category: Mac
Expert:  Mike replied 11 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 11 months ago.
  1. Plug your device into your computer with a USB cable.
  2. Turn off the device.
  3. Hold the Power button for 3 seconds.
  4. Hold the Home and Power buttons for 10 seconds.
  5. Release the Power button but keep holding the Home button.
  6. After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.
Expert:  Mike replied 11 months ago.
  1. Try again if it does not give you that message it is a little tricky