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Mac_Martin, Mac Enthusiast
Category: Mac
Satisfied Customers: 2728
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
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I am trying desparately to get into one of the classes for

Customer Question

I am trying desparately to get into one of the classes for myself and my wife to learn how to use our new I phones. Can you please possibly help us. Thankyou in advance.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I do not know. We are an older couple in our sixties and are not very computer literate
JA: Have you installed any updates recently?
Customer: We just got the phones about 2 weeks ago at MTS store
JA: What troubleshooting have you tried?
Customer: huh
JA: What confuses you?
Customer: everything
JA: Anything else you want the Mac expert to know before I connect you?
Customer: my wife works Monday to Friday from 11 to 7,but has her weekends off
Submitted: 8 months ago.
Category: Mac
Expert:  Mac_Martin replied 8 months ago.

Hello and welcome.

Which iPhone version did you purchase?

For example, 6, 6S, 7

Customer: replied 8 months ago.
Expert:  Mac_Martin replied 8 months ago.

Welcome back!

I found a beginner's video tutorial for you to watch with your spouse so you's can accustom yourselves to your new iPhone a little more:

Expert:  Mac_Martin replied 8 months ago.

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you could click on one of the 5 stars at the top of this page to rate my service so far it would be greatly appreciated.

Remember you can continue replying to me until you've got all the information you need.


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