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Hi, welcome to justanswer.com! My name is Mike.I am going over your question and I will be with you shortly.
Does it have a removable battery on the back?
OK try this:
Resetting the SMC and PRAM memory on Mac portables with a battery you can remove
1. Shut down the computer.
2. Disconnect the power adapter from the computer, if it's connected.
3. Remove the battery.
4. Press and hold the power button for 5 seconds.
5. Release the power button.
6. Reconnect the battery and power adapter.
7. Locate the following keys on the keyboard: Command, Option, P, and R. You will need them in step 9.
8. Turn on the computer.
9. Press and hold the Command-Option-P-R keys before the gray screen appears.
10. Hold the keys down until the computer restarts again at least twice.
11. Release the keys.
Do you have a mouse or can you borrow one to see if that works?
OK I can remote connect and see what's going on if you wish.
It should say do you see the offer?
Is the mouse you tried a wired USB mouse or bluetooth?
No I can try to give you an answer but it is harder when I can't see the computer... the remote service is extra and many customers prefer that. It is also usually a lot faster. Let me know
OK restart and hold Command R until you see the Apple Logo then tell me if you can click on things when you get the the Utilities screen.
You will see it when you do that.
OK then you might be running a system that is below 10.7. Restart and hold the Shift key until you see the Apple Logo you will see a login screen... then try to login and let me know
Right that is what is supposed to happen...
But you can click right?
So you still can't click?
OK it is either a hardware problem which I can't fix or it is a software issue which we might be able to fix. I assume you are running Snow Leopard 10.6 or below since you could not boot to Recovery HD using Command R. You will need your system install disk for Snow Leopard. Do you have it?
If not there is something we can try but ultimately we will probably need that disk.
OK. Boot the Mac into Single User mode, hold the Command and S keys while the system boots up. You’ll hear the startup chime and will see white text on a black background appear.
When startup completes, you’ll see a command prompt at the bottom of the screen.
Type the following:
Then hit Return
Then the process begins and you should see a range of text alerts appear within the interface.
Once the process ends the dialog will say one of two things: “File system was modified”, or “The volume (name) appears to be OK”. Let me know which it says.
no caps fsck -fy there is a minus sign
OK do it again and keep doing it until it says “The volume (name) appears to be OK”
OK type reboot and hit Return
OK if you still can't click then we need to get an external USB drive and a Snow Leopard disk, and install a clean system on the external drive. If it still does not click then you have a hardware problem and it needs repair. If the problem is gone then we can try and fix it. You could also just erase your current drive but I am guessing you don't want to do that...
So you clicked on Safari and it froze? OK then you will need the Snow Leopard disk you can purchase one here... http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard
Can you go to the Apple Logo and click do you see the dropdown?
Can you click on the Apple Logo and see the menu?
Yes I asked you a question
Right but can you click on the Apple logo and do you see the menu or not please
Can you answer my question please!!
GO TO THE APPLE LOGO IN THE LEFT CORNER CAN YOU CLICK ON THAT DO YOU SEE THE DROPDOWN?
If not then you will need the Snow Leopard disk you can purchase one here... http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard
Let me know
I AM ANSWERING YOU!1!
You obviously are not getting my posts but you should get the emails at least... Let me know
YOU NEED THE SNOW LEOPARD DISK TO CONTINUE: http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard
I don't know how you could be answering me without seeing my posts but anyway I have been replying to you I thought YOU were ignoring ME. Let me know
Hopefully you now see I was answering you.... Please let me know
Do you still need help?
I told you it probably was a hardware problem, the employees at Apple get paid not matter what... you came here and asked me for help and I spent a good deal of time trying... great thanks.
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