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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone screen is dark. I do not know. I have the new

Customer Question

My iphone screen is dark.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I do not know. I have the new iphone 7.
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: try to turn on and off, but I know the phone is on, and I can get the phone, but I can not see anything so I can not answer the phone.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I just need the person help me so my phone screen is on.
Submitted: 8 months ago.
Category: Mac
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

It is possible that the LED backlight of your iPhone 7 is failed. If this is a software issue, restoring your iPhone from will fix it :

Important : No data should be lost when restoring your iPhone, But it is recommended to make a backup

Download and install iTunes on your computer from here : http://www.apple.com/itunes/download/

Connect your iPhone 7 to your computer and open iTunes then Press and hold down both Home and Power button until your iTunes asks you to restore it. Click Restore.

Let me know the results

Thank you

Expert:  Mr.Med replied 8 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 8 months ago.

Hello,

Do you still need help ?

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