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dresteve2000, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1557
Experience:  10+ years of experience in electronics and computers
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I can't delete pics or videos from my iPhone, Where will I

Customer Question

I can't delete pics or videos from my iPhone
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Where will I find operating system
JA: Have you installed any updates recently?
Customer: Maybe
JA: What troubleshooting have you tried?
Customer: I have just tried deleting files but they come back
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Mac
Expert:  dresteve2000 replied 9 months ago.

Hi, my name is ***** ***** I'm here to help you with this issue.

Expert:  dresteve2000 replied 9 months ago.

The photos you are trying to delete are most likely synced. You'll have to delete them from iTunes like this:

Expert:  dresteve2000 replied 9 months ago.

To delete synced photos and videos from your device

  1. In iTunes, click the Device button in the upper right corner. (If viewing the iTunes Store, click the Library button in the upper-right corner first.)
  2. Click the Photos tab in the resulting window.
  3. Choose "Selected albums" and deselect the albums or collections you want to delete.
    Note: To delete all synced photos, deselect "Sync Photos from" and, when asked, click "Remove photos."

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