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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My computer recently slow down a lot I am tryingto google

Customer Question

Hello, good evening, my computer recently slow down a lot I am tryingto google Apple Support Are you guys from Apple Computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have a AppleBook PRO i bought 2012 not sure what windows im using
JA: Have you installed any updates recently?
Customer: im not sure im old not a tech guy
JA: What troubleshooting have you tried?
Customer: restart the computer
JA: Anything else you want the Mac expert to know before I connect you?
Customer: i dont know i guess thats all i need to get my computer fixed you guys from aPPLE ?
Submitted: 8 months ago.
Category: Mac
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

We are not from apple, But I have a vast knowledge of Apple and PC computers and everything in between. If I cant help you solve the issue, you will be entitled to a 100% refund.

To get started I need to ask you some questions.

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, have you installed any major updates or upgrades lately?

And, do you see any strange errors, popups, program faults or anything else?

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