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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2515
Experience:  IT Manager at Wood Group PSN
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My Mac desktop will no longer connect to the remote keyboard

Customer Question

my Mac desktop will no longer connect to the remote keyboard and remote pin pad. I have recycled the power, changed batteries in keyboard and pin pad.
JA: How much experience do you have with this particular machine?
Customer: if is my wifes desktop computer and she has been using it for several years
JA: Have you installed any updates recently?
Customer: When ever they are available and she is told to, she installs them
JA: What troubleshooting have you tried?
Customer: I have replaced the batteries in the keyboard and pin pad. the I have tried the shift control option and power button
JA: Anything else you want the Mac expert to know before I connect you?
Customer: don't think so
Submitted: 10 months ago.
Category: Mac
Expert:  Kris R replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 10 months ago.


What's the make and model of the keyboard?

Expert:  Kris R replied 10 months ago.


Is this still required?

Please rate me above so I get credit.