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Josh, Mac Support
Category: Mac
Satisfied Customers: 20184
Experience:  5 years as Network Admin, 10+ years of IT support
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Can't connect to the app store, embarrassed to say 10.8.5,

Customer Question

Can't connect to the app store
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: embarrassed to say 10.8.5
JA: Have you installed any updates recently?
Customer: tried to about a year ago and didn't want the hassle - finally decided to fix it - the update only got partially installed
JA: What troubleshooting have you tried?
Customer: I've deleted db files and looked at the key chain
JA: Anything else you want the Mac expert to know before I connect you?
Customer: also' I'm working on a desktop. i deleted the server software because it was causing problems with the software i run my wordpress sites on - in case that helps
Submitted: 11 months ago.
Category: Mac
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

The Mac App Store relies on having the correct Date and Time settings to authenticate its connection. Check to see if the Date and Time settings are correct by taking the following steps:

  1. Choose System Preferences from the Apple menu ().
  2. Click the Date & Time icon in the System Preferences window that appears.
  3. Make sure that "Set date and time automatically:" is selected, and that the selected server is set to your region.
    For example, in North America it should be set to "Apple Americas/U.S. (".
  4. Verify that the correct date and time are displayed in this preference pane.
  5. Choose the Time Zone tab.
  6. Make sure that the correct Time Zone is selected.

Please let me know if the steps above do not fix your issue so we can continue

Customer: replied 11 months ago.
I already did this too - Let's just stop if this is going to cost more
Customer: replied 11 months ago.
no thanks - nothing personal
Expert:  Josh replied 11 months ago.

Please ignore the automated offers that are sent by our system -- I do not have control over them.

You mentioned already trying to this method -- What else have you tried so that we do not repeat.

Customer: replied 11 months ago.
please just charge the $5 and let's quit
Customer: replied 11 months ago.
deleted db files and check key chain
Customer: replied 11 months ago.
Sorry, I'm quitting now - Will find a local person. Thanks
Charge me the $5 and we're done
Expert:  Josh replied 11 months ago.

Okay, thank you for your time.

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