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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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The computer turns on to login screen. Keyboard and mouse

Customer Question

the computer turns on to login screen. Keyboard and mouse not connected, and usb not working
JA: Have you tried having password ***** directions emailed to you?
Customer: i cant use a password
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: resetting, with out usbs in, everything the interent has said. Even took to local repair shop and they said they can not do anything with either
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

Can you clarify what model Mac is it? Are you saying the USB does not work and a repair shop told you it can't be fixed?

Expert:  Mike replied 8 months ago.

Do you still need help? You never replied?

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