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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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W can I set up my email account again? MacBookPro about7 or

Customer Question

w can I set up my email account again?
JA: What's the make/model of your device? How old is it?
Customer: MacBookPro about7 or 8 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I didn't use computer since about July 2016 and now cannot get online
JA: Anything else you want the phone expert to know before I connect you?
Customer: this is my problem
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

Are you receiving any error messages?

Customer: replied 10 months ago.
Expert:  Josh replied 10 months ago.

If you open the Mail program, is your email address there?

Expert:  Josh replied 10 months ago.

I have tried to accept your remote assistance request but the payment failed. This usually happens when your bank puts a hold on the payment to verify the charge and it can be fixed by calling your bank to confirm it was you.