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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19277
Experience:  5 years as Network Admin, 10+ years of IT support
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Well my Ipad was stolen a couple of years ago. I caledyou

Customer Question

well my Ipad was stolen a couple of years ago. I caledyou all and they were suppose to put a hold on the number. I got an email concerning Curt Kamman's Ipad had been located. Tried to get into my account and it has been disabled.
JA: Have you contacted anyone about your account?
Customer: like who
JA: Have you installed any updates recently?
Customer: How can I install any updates when I don't have the Ipad
JA: What troubleshooting have you tried?
Customer: I have tried to get into my account to see the location. I am disbled
JA: Anything else you want the Mac expert to know before I connect you?
Customer: well I had had a couple of pings but not for maybe 6 months or so. How could he have done anything if the Serial numbers has been locked
Submitted: 9 months ago.
Category: Mac
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Who was the email from that said the iPad was found?

Customer: replied 9 months ago.
I don't know,and I just saw Cutts name as I hit the delete button
Expert:  Josh replied 9 months ago.

Apple will not send an email stating that your iPad has been located. Are you able to view the email in your trash folder?

Customer: replied 9 months ago.
I don't know as im.not sure where that's at
Expert:  Josh replied 9 months ago.

Are you using an email program? Do you access your email account through a browser?

Customer: replied 9 months ago.
Can I give you my serial number can you check it
Expert:  Josh replied 9 months ago.

Unfortunately, no. There isn't a way to view that information online.

Would you like for me to schedule a phone call from Apple to call you right now? They should be able to verify the information for you.

Customer: replied 9 months ago.
No, I'll see if I can find my trash bin. I am a mber of Microsoft is that who you are connected too. I don't want a membership
Expert:  Josh replied 9 months ago.

Yes, we deal with Microsoft issues.

I would suggest the phone call which can quickly confirm what you are looking for.

Customer: replied 9 months ago.
No thanks. I'll find I
Thanjs
Expert:  Josh replied 9 months ago.

You're very welcome.

Please come back here when you find the email and I can help more

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
No. I'm done
Expert:  Josh replied 9 months ago.

Sure, no problem.

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 9 months ago.
4
Expert:  Josh replied 9 months ago.

Please use the actual rating system on the page. It can be found at the top or bottom and it is a star based system.

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