How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

When I try to download Kindle for macbook air the download

Customer Question

When I try to download Kindle for macbook air the download is stopped by avast as an infection
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: macbook air is about 2yrs old & os is 10.2.1
JA: Have you installed any updates recently?
Customer: yes sierra
JA: What troubleshooting have you tried?
Customer: malaware bytes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the exact message you are getting from Avast? Also, are you able to bypass it?

Customer: replied 8 months ago.
Download is an infection
Expert:  technicalcat replied 8 months ago.

sorry for the delay in reply. I previously sent you a request for remote service. This way , I can securely connect and fix this problem for you. This would be much easier and more effective for the problem you are having. Do you want remote service?

If not, please confirm if you are getting this error in the safari browser, and the URL/address you are at when it happens. thanks.

Related Mac Questions