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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to connect Mackbook Pro to Cannon Pixma Mx492 all in

Customer Question

trying to connect Mackbook Pro to Cannon Pixma Mx492 all in one printer. Trying to download printer drivers (no CD rom; no external CD rom) but keep getting stopped at a box "the server is trying to set up help tool--requires a password. Neither my Mac password ***** my apple password ***** I cannot bypass this box
JA: How much experience do you have with this particular machine?
Customer: not much
JA: Have you installed any updates recently?
Customer: no--also do not know how to do that
JA: What troubleshooting have you tried?
Customer: Have contact Best Buy Greek Squad; Apple technical support; rereading all the instructions from set up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't know enough to know what else i might need
Submitted: 11 months ago.
Category: Mac
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What version of Mac OS X are you using on your Mac ?

Expert:  Ashik replied 11 months ago.

Can you download the Canon setup from the following link and see if you are able to setup the printer with it ?

Let me know. If asked for password, enter your login or administrator password