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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I was opening a new operating system and I gave the

Customer Question

I was opening a new operating system and I gave the incorrect Id info and now my iPad is locked.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I looked for buyer info and could not find it
JA: Have you installed any updates recently?
Customer: I was just trying to update the newest one
JA: What troubleshooting have you tried?
Customer: i cannot open my iPad
JA: Anything else you want the Mac expert to know before I connect you?
Customer: dMy husband has recently changed passwords
Submitted: 8 months ago.
Category: Mac
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

How long have you owned this ipad?

Did you purchase it brand new? Do you know whose name it was registered under?

And currently what Apple ID / Email is the ipad registered to?

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