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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone is displaying a blank, lighted screen. No icons.

Customer Question

My iphone is displaying a blank, lighted screen. No icons. Pressing the buttons turns it off and on. Trying to restore from PC but cannot turn off icloud find my iphone.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: It's iphone 4 and ios 10, I think.
JA: Have you installed any updates recently?
Customer: No.
JA: What troubleshooting have you tried?
Customer: I'm very limited because all I have is a blank screen which I can turn on and off. Attached to PC and iTunes sees the iphone
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Can't think of anything
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone until you see the apple logo, then release.

Let the phone restart and tell mee please if it now functions correctly.