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Nathan, Hardware Engineer
Category: Mac
Satisfied Customers: 25895
Experience:  Own/operate IT/networking company.
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My ipad screen is locked and it is not charging. what do i

Customer Question
my ipad screen is locked and it is not charging. what do i do?
Submitted: 11 months ago.
Category: Mac
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 11 months ago.

Hello Elena,

the ipad may just need a reboot.

Press and hold the HOME button (the one below the screen on the front) and the LOCK button (the one at the top right corner) together, until the screen goes completely black, then shows a white apple logo, then you can let go.

Give it a few minutes to start back up, and let me know if that helps.



Customer: replied 11 months ago.
i have done that before i asked your help. and again did it per your instruction. the screen is still locked and it is not charging.
Expert:  Nathan replied 11 months ago.

Thank you for trying, that means there is a deeper issue here,

you'll next need to plug the ipad into a computer with itunes running, via usb cable,

then press and hold those buttons again until the itunes logo comes up on screen, and then restore the ipad via itunes.

Expert:  Nathan replied 11 months ago.

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