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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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It is a MAC desktop - 6 years old. I took it to the shop to

Customer Question

It is a MAC desktop - 6 years old. I took it to the shop to have more RAM installed (from 2 to 8). They backed up all my files onto a separate drive (my time machine), but my calendar events and contacts are all missing. Help
JA: How much experience do you have with this particular machine?
Customer: Not much besides word processing, spreadsheets, and other work related graphics. Nothing in depth.
JA: Have you installed any updates recently?
Customer: Like I said, the Ram was replaced and everything was wiped clean. I have been reloading applications that I need.
JA: What troubleshooting have you tried?
Customer: I forgot exactly what I did, but as come point I was able to find the hidden contact data, but could not move it to "Contacts".
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: Mac
Expert:  Jason Jones replied 9 months ago.

I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

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Thank you,

Expert:  Mike replied 9 months ago.


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