I have an IPhone
that's about 10 months old. It's fully charged and updated. Today it suddenly went totally dead. No indication of life even when plugged in with a charger. What can I do to revive it?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: The operating system that comes with the phone.
JA: Have you installed any updates recently?
Customer: Yes, I installed the latest one that was pushed to me last week.
JA: What troubleshooting have you tried?
Customer: I've tried turning it on and off -- but it's totally dead so I can't do anything with it.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: If I have to do a reset, will I lose any information?