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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13307
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I cannot turn on my wifi on my mac it says no hardware

Customer Question

Hi. I cannot turn on my wifi on my mac it says no hardware installed
JA: How much experience do you have with this particular machine?
Customer: 4 years
JA: Have you installed any updates recently?
Customer: a few months ago the os update el capitan
JA: What troubleshooting have you tried?
Customer: shift opt cmd power button
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

What type of mac do you have. Such as a Macbook Pro, Imac, Mac Air, Powermac, etc?

Customer: replied 9 months ago.
MacBook Air
Customer: replied 9 months ago.
Do not charge me again without a confirmation.
Expert:  Dustin replied 9 months ago.

My apologies for the delay in getting back to you. By the time you had responded 30 hours later, I was off shift.

As far as charging you, I have absolutely no control over when or what you are charged. When you signed up it mentioned clearly that a 5$ deposit would be placed, and the rest would be charged when someone replied to you.

As far as repairing the device, lets try this first

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

Next, hold down the left shift button when you start your mac. This should start the mac in safe mode.

Now, try and open your airport utility, can you see any wireless networks now?

Is the card showing in system preferences, network?

Please respond when you can and let me know the outcome of the steps above, and we will either continue if needed or marks this issue as resolved if its fixed.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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