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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13321
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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The sound icon is greyed out and I get no sound, Mac OSX

Customer Question

the sound icon is greyed out and I get no sound
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Mac OSX 10.7.5
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: The sound worked great yesterday, none today, I don't know what trouble shooting to try.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Mac
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

Lets start with a permissions repair first.

Go your applications folder, utilities, and launch disk utility.

Then click your mac HD on the left, and then click repair disk permissions on the lower right.

Once complete,

Then for good measure follow these steps t o make sure your mac is set to play from the internal speakers.

If you get stuck or run into any issues, let me know.

If you are satisfied with the solutions / answer I have provided please remember to click and submit a 5 star rating, as that is the only way I am credited for assisting you.

Thank you,

Dustin S

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