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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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On my macbook pro .. can-t access the at key normally used

Customer Question

on my macbook pro .. can-t access the at key normally used inside email addresses
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: Bought it new last year in Ecuador .. according to About This Mac mid 2012 .. OS X Yosemite
JA: Have you installed any updates recently?
Customer: Possibly. I had this unit repaired recently at the local mac store .. and since then several weeks ago have not been able to produce the at symbol.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Mac
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

What happens when you press the @ key?

Do you get a different symbol, or nothing at all?