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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17391
Experience:  Over 16 years of computer experience, CISCO certified
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I am selling my iPhone but it keeps tell me that I have to

Customer Question

hi I am selling my iPhone but it keeps tell me that I have to unlock it Apple ID and password ***** I don't have a sim card in it so how do I fix it
JA: When did you last reset your Apple ID or password?
Customer: not that long a go
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: I have put my email and password ***** except it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no I am just trying to unlock it so I can sellit
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

You can reset your iPhone by booting it in Recovery Mode, connecting it to your computer, and then using iTunes.

To do this, Press and hold down the Home button on your iPhone. Plug it into your Mac or PC and make sure iTunes is running. Release the Home button when you see the Connect to iTunes screen, and follow the prompts on screen.

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