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All of a sudden on my screen popped up a page marked

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Activation Lock. Wanted my Apple...
all of a sudden on my screen popped up a page marked Activation Lock. Wanted my Apple ID & password ***** I can't get it to work
JA: When did you last reset your Apple ID or password?
Customer: I don't remember resetting it since I bought the ipad. I set it at the store
JA: Have you installed any updates recently?
Customer: Nothing then the regular updates
JA: What troubleshooting have you tried?
Customer: What do you mean?
JA: What confuses you?
Customer: It says to enter Apple ID & password ***** were used to set up the ipad
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am not real computer smart, I am 74 yrs old. My daughter bought it for me to be able to communicate with her.
Submitted: 1 year ago.Category: Mac
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Answered in 6 hours by:
11/13/2016
Mac Support Specialist: Josh, Mac Support replied 1 year ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 20,751
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 1 year ago

Are you unsure of your Apple ID and password? or just unsure of one of them or something else?

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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