How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My iPad says press home, then enter passcode. Have tried

Customer Question

My iPad says press home, then enter passcode. Have tried various passcode. This is awful, because I communicate with my son in Australia. Help.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: OS X El Capitan on my mac mini
JA: Have you installed any updates recently?
Customer: Yes, bad mistake.
JA: What troubleshooting have you tried?
Customer: I can't get into my iPad at all. I'm fine with my mac mini.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: When I press the HOME Button on the iPad, it says "Enter Passcode"?????
Submitted: 8 months ago.
Category: Mac
Expert:  Justin Johnson replied 8 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 8 months ago.

I would love to help you get started on this. Please shoot me a message when you are ready.

Related Mac Questions