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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 310
Experience:  Training and Development at Scientifically Speaking
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I have been trying to sign in to my gmail and google will

Customer Question

I have been trying to sign in to my gmail and google will not asccept my password. I may have changed a password ***** my computer a few weeks ago but can not remember that for sure. I have answered the security questions (only knew one!!) and it still will not let me reset the password. The phone number connected to the computer is a land line and not cell and that seems to be an issue as well. Everything else on my computer is working except can not get into my itunes store. My blackberry is showing email.
JA: How long have you had this issue with your Gmail account?
Customer: For a week now.
JA: Have you installed any updates recently?
Customer: NO. but I had someone looking at it last night and he could not get anywhere with it either and I am not sure if he updated anything.
JA: Anything else you want the computer expert to know before I connect you?
Customer: It is a mac
Submitted: 9 months ago.
Category: Mac
Customer: replied 9 months ago.
Only have email on my phone.
Customer: replied 9 months ago.
Hello. Wondering how long it takes for an answer. I have to head to work in hour
Expert:  Justin Johnson replied 9 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Customer: replied 9 months ago.
Expert:  Justin Johnson replied 9 months ago.

So you are getting your gmail on your black berry, currently?

Customer: replied 9 months ago.
because I don't have to sign in. I can't find any passwords on phone. It's an app I guess
Expert:  Justin Johnson replied 9 months ago.

do you have access to the landline your e-mail is connected to?

Customer: replied 9 months ago.
No. Not because it is in St. John's and I work in baffling island
Expert:  Justin Johnson replied 9 months ago.

That would be the only way to get it back. Google has very good security and this is part of it.

Expert:  Justin Johnson replied 9 months ago.

Once you can answer the call from the google reset you will be able to enter the code and reset your password. Until then you are at an impasse.

Customer: replied 9 months ago.
They can call(###) ###-#### I won't be home for months.
Expert:  Justin Johnson replied 9 months ago.

Do you have someone who can answer the phone for you at your house to get the code?

Customer: replied 9 months ago.
I will try that but only if they give me certain time.(###) ###-####
Expert:  Justin Johnson replied 9 months ago.

It is immediate after you get call during the forgot my password ***** on google. It will call the number on file which you said is a land line. It this does not work try this site, there are several ways to recover gmail passwords.

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