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Hi,I'm sorry about the issue. What is the model of your Internet modem/router device?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Please check at the back / bottom of your internet modem / router device for the model of it. Your internet modem / router device was usually given to you previously form your internet service provider.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,