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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can t remember my apple and can t reset it, I t know its a

Customer Question

I can t remember my apple and can t reset it
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don t know its a 5se phone
JA: Have you installed any updates recently?
Customer: no just got a new phone and called apple didn t get e mail and tried on a web site
JA: What troubleshooting have you tried?
Customer: none I can t get any apps until i have my apple id
JA: Anything else you want the Mac expert to know before I connect you?
Customer: nope
Submitted: 10 months ago.
Category: Mac
Expert:  Justin Johnson replied 10 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 10 months ago.

Is your iPhone locked or disabled?

Customer: replied 10 months ago.
Expert:  Justin Johnson replied 10 months ago.

Well that is good news. What is it that you are trying to do that you cannot?