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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Ipad #2 model,sort of crashed yesterday and ended up

Customer Question

My Ipad #2 model,sort of crashed yesterday and ended up showing me that the Activation lock was engaged and I tried to follow the instruction with my Apple ID and password ***** nothing worked.Please help.
JA: When did you last reset your Apple ID or password?
Customer: I can't remember ever doing that, I bought it used about 3 years ago.
JA: Have you installed any updates recently?
Customer: Possibly, I'm not very proficient with the Ipad.
JA: What troubleshooting have you tried?
Customer: I tried to follow instructions on the Activation Lock page on the Ipad but the response was wrong password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: What do you mean connect me?
Submitted: 8 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 8 months ago.


I'm sorry about the issue. What's the email address (or part of the email address) currently showing on your iPad's screen?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 8 months ago.

Besides the iPad, do you also have a Windows or Mac computer?

- Please tell me everything it is showing on the iPad's screen.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,