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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 310
Experience:  Training and Development at Scientifically Speaking
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Apple told me that I need to reinstall the operating system

Customer Question

Apple told me that I need to reinstall the operating system on my MacBook Pro. Can you give me specific instructions on how to do that as well as an idea of how long it will take? Thank you
Submitted: 9 months ago.
Category: Mac
Expert:  Mac_Martin replied 9 months ago.

Hello Nickee and welcome.

Do you know what version of Mac OSX you currently have?

Customer: replied 9 months ago.

yosemite 10.10.5

Expert:  Mac_Martin replied 9 months ago.

You will need to restart the computer and hold down the Command+R keys so it boots into Recovery

Expert:  Mac_Martin replied 9 months ago.

I found a video here showing you how to do it, it's quite simple:

https://youtu.be/PZ2ZvwGQG_M?t=14

Expert:  Mac_Martin replied 9 months ago.

If you want written steps you can print out, click here:

https://support.apple.com/en-us/HT204904

Then scroll down to where it says "If you're reinstalling for other reasons" and follow those instructions.

Does this help?

Expert:  Justin Johnson replied 9 months ago.

It looks like I will now be working with you. Let me go through the history and get caught up.

Expert:  Justin Johnson replied 9 months ago.

Please let me know when you ready to be assisted.

Customer: replied 9 months ago.
Thank you Justin my only other question is how to get the pics I downloaded from my iPhone

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