How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I don't know what my passcode is, can you help me? IPad 2,

Customer Question

I don't know what my passcode is, can you help me?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IPad 2
JA: Have you installed any updates recently?
Customer: don't think so, I have had a problem now for over a week, can't remember
JA: What troubleshooting have you tried?
Customer: I've talked to someone at apple and we couldn't get any further than asking for my passcode.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Only that I was disconnected by phone and never received a call back. I'm 85 years old and trying to avoid having to come into the store. the walk is too lng for me.
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you tell me the exact message you now see on the screen of the iPad please

Expert:  Richard replied 8 months ago.

Please return here to your question