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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to reset my apple id.....trsying to sign into the app

Customer Question

Hi....trying to reset my apple id.....trsying to sign into the app store in order to download an app and my id has somehow changed
JA: When did you last reset your Apple ID or password?
Customer: haha hve no idea.....been a vey long time I;m sorry to say
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: not much......just found out it was out of date orr something
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no I gguess not......thanks very much for your help
Submitted: 10 months ago.
Category: Mac
Expert:  tyroneboman replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. What is your apple id please?

You can reply to me here by typing in the box below please.